How can we help?
Help for the TallyLens iPhone and Android apps and the TallyLens Hub. Most questions are answered below; if not, our team is one email away.
Contact
We reply within 1–2 business days (U.S. Central Time).
Frequently asked questions
How do I get a TallyLens account?
TallyLens is used by businesses to count inventory at their facilities. Accounts are created by your company administrator in the TallyLens Hub, and you receive an email invitation. You can also sign in with Apple; your account then waits until an administrator assigns you to a company and facility.
I forgot my password.
On the sign-in screen tap "Forgot password?" and enter your work email. You will receive a secure reset link. If you do not see it, check your spam folder or contact your company administrator.
How does camera counting work?
Open the Count tab, choose the product category and Inbound or Outbound, then tap START COUNTING. Pass items through the camera view from top to bottom; each item is counted once when it crosses the count line. Tap FINISH & REVIEW to check, adjust and submit the session to the Hub.
Nothing is being counted.
TallyLens counts only the products your company has trained it to recognize. Make sure camera access is allowed (iOS Settings → TallyLens → Camera), the area is well lit and the phone is held steady above the items. Use "Rig & Camera Calibration" on the Home tab to check height and lighting.
Can I enter a count without the camera?
If your company enables Manual Entry, a "Manual Entry" button appears on the Home tab so you can record counts by hand.
Does the app work offline?
Yes. Counting runs on the device. Sessions recorded without a connection are kept on the phone and uploaded automatically when you are back online.
How do I delete my account?
In the app open Settings → Delete Account and confirm. Your sign-in identity and profile are permanently removed (Sign in with Apple users are asked to confirm with Apple so the link to TallyLens is revoked). You can also request deletion on our Account Deletion page.